If the sound devices are not responding to your computer’s commands, then a pop-up titled Troubleshooting report will open.In this dialog box, you can find an error message saying Issues found: Generic Audio Driver. To solve the Generic Audio Driver problem, try some of the troubleshooting methods discussed below.

Method 1: Check if you have selected the correct output

  • If you have connected two or three outputs to your computer, then perform this check.
  • Click the Speaker icon available in the taskbar.
  • View the list of devices connected to your computer by clicking the UP arrow icon.
  • Select the preferred audio output from the list.
  • Now, check if the Generic Audio driver problem has been resolved.
  • If not, try the second method given below.

Method 2: Run the audio troubleshooter

  • Click anywhere in the search field of your Windows 10 computer.
  • Type the command Audio Troubleshooter.
  • Now, a list of suggestions related to the entered keyword will appear on the screen.
  • From the suggestions list, select Fix & Find problems with playing sound.
  • Now, a window displaying the list of devices connected to your computer will open.
  • Select the device (speaker) that is causing the problem.
  • Click the Next button.
  • Wait for the troubleshooting process to complete.
  • After the completion of the troubleshooting process, check if the audio driver problem has been resolved.
generic audio driver problem

Method 3: Update your Windows computer

  • Check if your Windows computer is up-to-date.
  • To check it, click the Start menu.
  • Select Settings > Update & Security > Windows Update > Check for updates.
  • You will see the status message displaying You’re up to date, go to the next tip if your Windows computer is up-to-date.
  • If not, the status message Updates are available will be displayed on the screen.
  • Click the Install Now button to perform the update process.
  • Once the update process is completed, check if the issue is resolved.

Method 4: Unplug and reconnect the audio device

  • Unplug the audio device from your computer.
  • Wait for some time.
  • After that, reconnect the audio device to your computer.
  • Make sure to connect the cable securely.
  • If the audio cable is damaged, then replace it.
  • If the Generic audio driver problem persists even after changing the cable, try the next method discussed below.

Method 5: Restart your computer’s Audio Service

  • Type the services command in the search field on your computer.
  • Now, the Services window will open.
  • Select and right-click the Windows Audio option.
  • Choose the Restart option.
  • Similarly, choose the Windows Audio Endpoint Builder and Remote Procedure Call services, and restart these services using the previous steps.

Contact us if you need remote assistance to solve the generic audio driver problem.