Network and Internet Problems and Solutions
Running the Network troubleshooter followed by networking commands
The Network troubleshooter can be used to analyze and fix common communication problems. You can get connected to the network using this troubleshooter and then run some networking commands if required.
Steps to run the Network troubleshooter
- Type Network troubleshooterin the search box on the taskbar, and then click Identify and repair network problemsfrom the available list of results.
- Try the following steps in the troubleshooterand check whether the issues have been resolved.
If your issues have not been resolved, try the below things.
- Reset the TCP/IP stack
- Release the IP address
- Renew the IP address
- You should Reset the DNS client resolver cache
To run these networking commands in a command prompt window
Steps involved to run the networking commands in a Command Promptwindow
- Enter Command promptin the search box on the taskbar, either press and hold (or right-click) Command prompt, orthen pressRun as administrator > Yes.
- Type and run the following commands at the command prompt without changing the mentioned order, and check whether the issues have been resolved:
- Enter netshwinsock resetand click Enter.
- Enter netshintip resetandclick Enter.
- Enter ipconfig /releaseandclick Enter.
- Enter ipconfig /renewand click Enter.
- Enter ipconfig /flushdnsand click Enter.
Firewalls should be temporarily turn off.
Sometimes connection may not be established because of the firewall. Turn off the firewall if you are facing the connection issues.
The procedure for turning off the firewall depends on the firewall software you are using. Check the references to turn off the firewall. Ensure that you have reconnected the firewall as soon as possible in order to free from hackers, worms or viruses.
If the problem exists while turning off the firewall, carry on the below steps to turn off all the firewall software. Ensure that your firewall is turned on again as soon as possible.
Procedure for turning off all firewalls
- Press Command prompt in the search box on the taskbar, you can either press and hold (or right-click) Command prompt, and then choose Run as administrator> Yes.
- Enter netshadvfirewall set allprofiles state off at the command prompt and then click Enter.
- Open the browser and ensure that you have connected to it.
- Enter netsh advfirewall set allprofiles state on, to activate all the firewall that have been installed on your computer and then click
If the connection issues by the firewall still persist, contact the software manufacturer and check for any updates.
Any antivirus or malware- prevention software should be turned off for a while.
Sometimes you might restrict to establish the connection by the antivirus or malware- prevention software.
The procedure for turning off the firewall depends on the firewall software you are using. Check the references to turn off the firewall. Ensure that you have reconnected the firewall as so as possible in order to free from hackers, worms or viruses.
Windows might guideyouwhen you have no idea about the antivirus or malware- prevention program which has been installed on your computer.
Follow the below steps to have an idea about the antivirus or malware- prevention software which has been installed on your computer.
- Enter System and security in the search box on the taskbar and then tap Review your computer’s status and resolve issues.
- Click on the down arrow next to Security. If any antivirus software is discovered, it is listed under Virus protection. And malware- prevention software is listed under Spyware and unwanted software protection.
- Study the reference to know how to turn off your antivirus or malware- prevention software.
Ensure that your antivirus or malware- prevention software is turned on as soon as possible in order to protect your PC.
The network adapter should be uninstalled and restarted.
Try to uninstall the network adapter driver, and restart your driver if the previous steps fail. Your computer should have the Window software that automatically installs the latest driver. Try this if the network connection is stopped after updating the new version.
Ensure that you have a backup for all available drivers before uninstalling. Download the latest version of network adapter driver from the official website. If your PC is not connected to the Internet, the driver can be downloaded from other PC and it can be copied and installed on your computer using a USB flash drive. It is mandatory to know the PC manufacturer and model name or number.
- Enter Device Manager in the search box on the taskbar, and then press Device Managerfrom the available list of results.
- Click Network adaptersand then press network adapter name in Device Manager.
- You can either press and hold (or right-click) the network adapter and then click Uninstall> Delete the driver software for this devicecheck box and click OK for uninstalling
- Once the driver is uninstalled click Start button and the click on Power and then
Windows looks for automatic installation of network adapter driver updates once your PC is restarted. Examine whether it resolves your connection issues. When Windows fails to install the driver automatically, attempt to install the backup driver you saved before uninstalling.
You can use Network Reset to reinstall network devices.
Network Reset should be kept at the least priority. Try this step only when all the above methods failed to resolve your connection issues.
This helps you to resolve the issues which raise after upgrading from the previous version Windows to Windows 10, as well as the internet connection issues, but not to shared network drives. All the settings and the installed driver is removed.Once you restart your PC new network adapter should be reinstalled and the default settings should be fixed.
To apply network reset, you must have Windows 10 Version Version 1607 on your PC. To know the Windows version of your device currently you are using with, go to Start and then press Settings-> System -> About.
- Choose the Startbutton, then tap Settings > Network &Internet > Status > Network reset.
- Click Reset nowon the Network resetscreen and press Yesto confirm.
Stay until your PC restarts and check whether the problem has been resolved.
Using your PC as a mobile hotspot
Turn on Windows 10 PC into a mobile hotspot. This can be done by sharing your Internet connections with other devices over Wi-Fi.Wi-Fi, Ethernet or cellular data connections can be shared. If you share the cellular data connections owned by your PC, now your PC starts using your data from your data plan.
Choose the Start button, then click Settings > Network &Internet > Mobile hotspot.
- Click on the Internet connection which you want to share and click For Share my Internet connection from
- Click Edit > type a new network name and password >
- Switch on Share my Internet connection with other devices.
- To connect the other devices press the Wi- fi settings on the device which you want to connect, search your network name, choose it, type the password and then connect.
Connecting to a VPN in Windows 10
You can connect to a VPN both for official and for personal use on Windows 10 PC. A VPN provides you secure Internet connection.
A VPN profile is mandatory to connect it to your PC. Following steps is to educate you for creating a VPN profile on your PC.
- Create a VPN profile on your computer,
- Create a work account to have a VPN profile from the company.
Set up a VPN profile
If you don’t have a VPN profile on your PC, you’ll need to create one. Before you start:
It is mandatory to have a VPN profile on your PC. Create a new account before you startif you don’t have it already.
If it is for an official purpose, check if you can find the VPN Settings and / or a VPN app on the company’s intranet site when are engaged in your work or to communicate with your company’s support person.
- If the VPN service subscribed by you is for your personal use, check whether any application is available in Windows Store and visit VPN service websites to check whether VPN connection settings is already listed.
- Tap the Startbutton, then click Settings > Network &Internet > VPN > Add a VPN connection.
- Follow the below procedure in Add a VPN connection
- Select Windows (built-in) for VPN provider.
- Enter a friendly name for the VPN connection profile in the Connection name This name is displayed as VPN connection name when you tried to connect.
- Enter the address of the VPN server in the Server name or address
- For setting VPN type, select the type of VPN which you want to setup.
Be aware of the kind of VPN connection service you use.
- For Type of sign-in info, Select the type of sign-in info (also called credentials) to use.
This can either be a user name and password or one-time password or certificate or a smart card while you try to reconnect to a VPN service.
- You can type even your username and password in the respective boxes if you desire.
- Click Save.
- You can also edit the VPN connection information or include additional settings like proxy settings to use for the VPN connection, go to the VPN connection and click Advanced options.
Connect to a VPN
You are now ready to connect once you have done with your VPN profile.
- Click the Startbutton, then tap Settings > Network & Internet > VPN.
- Choose the VPN connection you want to use > Connect.
- Type your username and password or other sign- in information if you are prompted to do so. Once you are connected, it is displayed as Connected under your VPN connection name.
To quickly check and see if you’re connected to the VPN while you’re doing things on your PC, click the Network icon on the far right of the taskbar, then see if the VPN connection says Connected underneath it.
To know whether you are connected to VPN while you are working on your PC, click the Network icon in the right most corner of the taskbar, then check whether VPN connection shows Connected below it.
Navigate to safe mode and other startup settings in Windows 10
From Settings From sign-in screen
Follow the below procedures to run your Windows in safe mode or get to other startup settings.
- Click the Start button, then select Settings.
- Click Update & security > Recovery.
- Choose Restart now below Advanced startup
- Choose an option screen once your PC is restarted, choose Troubleshoot > Advanced options > Startup Settings > Restart.
- Setting by pressing the corresponding number.
- Choose a startup setting by clicking the respective numbers once your PC is restarted.